Frequently Asked Questions

Everything you need to know about shopping with Hoselink

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the shipping method selected at checkout.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.

Do your products come with a warranty?

Yes, all Hoselink products are backed by a comprehensive warranty. Our retractable hose reels typically feature a 2-year warranty, while accessories vary from 12 to 24 months.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

Are Hoselink fittings compatible with other brands?

Hoselink uses a unique bayonet-style connection system designed for a 100% leak-free experience. We offer universal tap connectors to ensure our system works seamlessly with your existing outdoor faucets.